Refund policy
Due to the strictly controlled nature, precise chemical integrity, and analytical purity requirements of laboratory research-grade peptides, all sales are final. Pax Peptides, LLC does not accept returns, and we do not issue refunds or exchanges under any standard circumstances.
1. Strict No-Return Policy
Once a product has left our fulfillment facility, it cannot be returned or resold. Because these compounds are strictly For Research Use Only (RUO), we cannot verify the environmental variables, storage temperatures, or contamination risks after shipment. Therefore, to safeguard the chemical integrity of our inventory, absolutely no physical returns are accepted.
2. Limited Exceptions for Fulfillment Errors or Shipping Damage
Refunds or physical replacements will only be reviewed in the following rare instances:
- Fulfillment Mistakes: You received an incorrect item, wrong quantity, or wrong compound entirely due to a warehouse error.
- Severe Transit Damage: The product packaging or secure vials arrived completely compromised, cracked, or broken upon delivery.
3. Reporting Process for Claims
To report a fulfillment error or severe transit damage, you must adhere strictly to the following process within three (3) business days of carrier delivery:
- Contact our support team via email at info@paxpeptides.com.
- Provide your order number and full contact details.
- Attach clear, high-resolution photographs documenting the damaged transit packaging, the compromised vials, or the incorrect items received.
Failure to report the issue within three (3) business days of delivery will result in an immediate forfeiture of any claim.
4. Resolution Process
Once our team reviews and verifies the documented claim, Pax Peptides, LLC will, at its sole discretion, either:
- Ship a replacement item at no additional charge.
- Issue a store credit toward a future laboratory purchase.
5. Non-Refundable Situations
No exceptions will be made for:
- Orders delayed, seized, confiscated, or interrupted by shipping carriers or customs.
- Improper storage, handling, or accidental contamination of the products by the buyer.
- Products that have been unsealed, opened, or utilized in laboratory applications.
- Buyer’s change of mind or accidental ordering of the wrong compound.
6. Policy Acknowledgment
By finalizing your purchase on this Site and checking out, you explicitly acknowledge, understand, and agree to be bound by this Strict No-Refund and No-Return Policy.